Trident Society Cremation Services - Rancho Mirage, CA

Reviews

• ★ ☆ ☆ ☆ ☆
  Seriously the most insensitive people I have dealt with. Christine needs a course in customer service and a good dose of empathy. While the service provided was timely it was not handled well. I was told by Christine that for a family viewing (my brother in law and sister in law both live out of state) it would be a $275 charge, it would be 7 days before they could arrange it and that the family would be in a room with a window and the deceased would be brought out of the refrigerator in the cardboard box she would be cremated in and we would be allowed 15 minutes to view her. Are you kidding me....... Then we had to drive 45 miles miles, right past the mortuary, to deliver the box for the cremains to Trident so they could deliver it to the mortuary.
  By Betsey Crizzle, August 11, 2017
• ★ ☆ ☆ ☆ ☆
  I received two phone calls from appointment setters working for Trident. The first was from a woman who claimed to be older and unsure about what she was doing. She would not end the call until I hung up after she started to cry. The second was from a young sounding man. I explained that all I wanted was the cost for a base plan. He continued to try to persuade me to allow someone to personally deliver the information. I asked why I could not get a base number so I could make a decision about a visit, rather than wasting the time for myself and another person. When I told him I did not want a personal meeting without some reference information he hung up. God only knows whose ashes would be delivered to my spouse or the ocean or anywhere. VERY PUSHY ORGANIZATION, SIMILAR TO A CAR DEALER SALESPERSON OR A FURNITURE STORE SALESPERSON. Planning your death is spooky enough without talking to a person that is only interested in commission.
  By duff wenz, April 02, 2017

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